Customer Support Manager position at American Airlines Group, Rome, Italy
Job description
Customer Support Managers oversee a team of customer support representatives. They set performance goals, resolve complex customer issues, and develop strategies to improve customer satisfaction and the efficiency of support operations.
Job skills
Customer support Team leadership Customer satisfaction Issue resolution Performance metrics Training and development
Responsibilities
Oversee the customer support team, including hiring, training, and performance management. Set and monitor customer service KPIs and targets. Handle escalated customer issues and resolutions.
Company Hiring
- American Airlines Group
Location
- Rome
Country
- Italy
Work Type
- Full-Time
Application
Last day to apply : 2022-12-18
This position is no longer available
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