Job description
KEY PERFORMANCE AREAS(KPA’s)
Estate Agent Liaison
• Ensure that all properties bought in by the Bank at a Sale in Execution are effectively marketed and sold to prospective buyers in compliance with the Bank’s policy and authority matrix.
• Onboarding of eligible Estate Agents to ensure compliance prior to marketing properties.
• Manage Service Level Agreements with contracted estate agents to assist in the property management.
• Allocate properties to a vetted estate agent or agency on a 3-month Sole mandate to sell the property at market value.
• Monitor estate performance monthly to ensure effective marketing of properties portfolio.
• Negotiate offers to ensure minimal loss during a sale.
• Develop and maintain a marketing strategy together with, agents, agencies, focusing their attention on the PIP portfolio’s unique underlying market drivers.
• Onboarding of eligible Estate Agents to ensure compliance prior to marketing properties.
• Manage Service Level Agreements with contracted estate agents to assist in the property management.
• Allocate properties to a vetted estate agent or agency on a 3-month Sole mandate to sell the property at market value.
• Monitor estate performance monthly to ensure effective marketing of properties portfolio.
• Negotiate offers to ensure minimal loss during a sale.
• Develop and maintain a marketing strategy together with, agents, agencies, focusing their attention on the PIP portfolio’s unique underlying market drivers.
Administration
• Ensure that Estate Agent applications for entry are completed correctly with the required authorisation, signatures and supporting documents
• Liaison with Legal on all administrative agreements to ensure compliance with the relevant legislation
• Assess and evaluate all offers to purchase by interested buyers within 48 hours to initiate the sales process
• Prepare offers for submission to COO or Executive Credit to be reviewed as per authority matrix
• Compile and prepare monthly reports on Estate Agents Portfolio performance for submission to MANCO
• Update and maintain all records, correspondence, and files on all properties in possession outgoing portfolio.
• Liaison with Legal on all administrative agreements to ensure compliance with the relevant legislation
• Assess and evaluate all offers to purchase by interested buyers within 48 hours to initiate the sales process
• Prepare offers for submission to COO or Executive Credit to be reviewed as per authority matrix
• Compile and prepare monthly reports on Estate Agents Portfolio performance for submission to MANCO
• Update and maintain all records, correspondence, and files on all properties in possession outgoing portfolio.
Financial
• Conclude the ultimate sale of the properties at minimal loss and within five (5) years of bought in as per Banking Institutions Act.
.
Customer Focus
.
Customer Focus
• Provide customer service and support in professional manner to estate agents, clients and stakeholders
• Administer Estate Agent concerns and complaints to ensure all complaints are effectively addressed
• Administer Estate Agent concerns and complaints to ensure all complaints are effectively addressed
General
• Must be prepared and willing to timeously perform any other reasonable and lawful instruction or task from line management
• Must be willing to work as part of a team
• Must be willing to work as part of a team
CORE COMPETENCIES
• Deciding and initiating action
• Writing and reporting
• Adhering to Principles and Values
• Dynamic, enthusiastic, and energetic
• Networking with relevant Estate Agents , Conveyancing Lawyers, enforcement agencies and other external vendors
• Delivering and exceeding customer expectations
• Planning and organizing
• Ability to come up with new ideas
• Adapting and responding to change
• Coping with Pressures and Setbacks
• Writing and reporting
• Adhering to Principles and Values
• Dynamic, enthusiastic, and energetic
• Networking with relevant Estate Agents , Conveyancing Lawyers, enforcement agencies and other external vendors
• Delivering and exceeding customer expectations
• Planning and organizing
• Ability to come up with new ideas
• Adapting and responding to change
• Coping with Pressures and Setbacks
Minimum requirements
You may also like :
EXPERIENCE/KNOWLEDGE & SKILLS
• 4 years experience as an Estate Agent or similar role
• 2 years Financial services industry experience preferred
• Computer skills including good proficiency with Microsoft Office Suite
• Excellent knowledge of Banking Institutions Act
• Exceptional written and verbal communication skills.
• Strong relationship building and stakeholder management skills.
• 2 years Financial services industry experience preferred
• Computer skills including good proficiency with Microsoft Office Suite
• Excellent knowledge of Banking Institutions Act
• Exceptional written and verbal communication skills.
• Strong relationship building and stakeholder management skills.
QUALIFICATION
• Grade 12
• Estate Agent Certification with at least 4 years’ experience as an estate agent
• Bachelor Degree would be an added advantage
• 2 Years experience as an estate agent
• Estate Agent Certification with at least 4 years’ experience as an estate agent
• Bachelor Degree would be an added advantage
• 2 Years experience as an estate agent