Customer Support Manager position at Eastman Chemical, Kinshasa, Democratic Republic Of Congo
Job description
Customer Support Managers oversee a team of customer support representatives. They set performance goals, resolve complex customer issues, and develop strategies to improve customer satisfaction and the efficiency of support operations.
Job skills
Customer support Team leadership Customer satisfaction Issue resolution Performance metrics Training and development
Responsibilities
Oversee the customer support team, including hiring, training, and performance management. Set and monitor customer service KPIs and targets. Handle escalated customer issues and resolutions.
Company Hiring
- Eastman Chemical
Location
- Kinshasa
Country
- Democratic Republic Of Congo
Work Type
- Intern
Application
Last day to apply : 2021-09-16
This position is no longer available