Reports to Manager Benefits Administration
Purpose of the Position: To develop and supervise operational processes and procedures, work standards and practices and update services with data control.
Key Performance Area
- Ensure update services with data control
- Provide new admissions systems and services, data verification systems and services, Section14 transfer systems and services, quotation and benefits statements
- Ensure data integrity, including actuarial valuations, clean-ups and audits;
- Ensure timely and correct processing of all benefit claims;
- Review and ensure correctness of member data before payment of claims
- Ensure administrative processes and procedures are adhered to when processing payments;
- Plan, organize, manage and control the team.
- Implement and manage projects for the team
- Ensure compliance with Pension Fund Act and other relevant regulations.
- Co-ordinate tax processing services;
- Provide proactive communication with stakeholders;
- Set objectives and SLA’s with team members for the team;
- Provide query resolution, problem solving and troubleshooting services;
- Ensure status change process controls are in place
- Preparation, submission and presentation of claims to BAC Committee (Trustees)
- Operational processes, procedure, work standard and practices
- Implement a systematic approach to benefits processing.
- Establish a systematic approach to final approval of benefits and control over stages of approval.
- Implement a systematic approach to new member admissions processing.
- Liaise with other section heads on issues of non-compliance or deviation from agreed process.
- Organize and coordinate the tax certificate preparation and printing process.
Requirements
Job-related Qualifications & Experience
- Degree in Business Administration/ Management/ Accounting and Finance NQF level 7
- Five (5 years)’ experience of which 3 years were at supervisory level and, at least 2 years’ experience in a retirement fund administration environment.
- A retirement fund management qualification will be an added advantage.
The incumbent should have the following knowledge, skills and Attributes:
Knowledge of:
Basic accounting, benefits calculations, payout processes and procedures, data management, forensic investigations, fraud and what constitute fraud,), Pension fund rules, acts and regulations & other relevant acts, project management, procedure design, research methodologies, taxation, records management and Actuarial valuations.
Skills:
Analytical, change management, complaints handling, customer service, evaluation, feedback, conflict handling, decision making, communication and management skills, training and coaching, decision making, supervisory, problem solving, report writing and presentation.
Personal Attributes:
Assertive, emotionally mature, integrity, ability to maintain confidential information, cultural sensitivity, honest, patient, sense of urgency, high stress tolerance and results oriented
GIPF is an equal opportunity employer and comply with the Affirmative Action Legislation.
Woman and persons who are physically challenged meeting the above-mentioned requirements are encouraged to apply.
GIPF offers a competitive Total Remuneration Package with a standard range of benefits in line with responsibilities, qualifications, and experience.
Interested applicants are encouraged to submit their written applications, detailed CVs and certified copies of their education qualifications via our recruitment systems to:
Click to Apply/ More Information >>>
GM: Human Resources
P. O. Box 23500
Windhoek
Closing Date: 31 March 2025
Note: Only short-listed candidates will be contacted
