1. Service Request:
– Serve as the first point of contact for customers seeking technical assistance over the phone or email.
– Perform remote troubleshooting through diagnostic techniques and pertinent questions.
2. ICT Budgeting & Procurement Assistance:
– Provide support in ICT processes such as planning, budgeting and procurement guidelines.
– Develop and maintain a purchase order register.
3. Service Asset Monitoring:
– Develop and maintain service monitoring tools and capabilities in line with service delivery targets.
– Conduct spot service availability verifications and provide feedback to stakeholders.
4. Knowledge base and Documentation:
– Develop a centralised self-service reference base for customers and employees to diagnose and resolve basic problems independently.
– Train end-users to use new systems and programmes.
5. Consumer Engagement:
– Provide all feedback or suggestions from customers to the appropriate internal team.
– Follow-up and update on customer status, information and satisfaction.
6.Project Support:
-Provide support to project management processes including procurement, implementations, quality checks and controlling documentation and record-keeping.
▪B. Science (NQF Level 7) in Computer Science or Information Systems Degree or ICT related field.
▪At least one (1) years of practical exposure to ICT environment and business operations entailing technology and end-user support, or other customer support role.