The Company
A full line pharmaceutical wholesaler/distributor of medicines, surgical, clinical and consumer products in Namibia has a vacancy for an IT Support Specialist
Overview:
The incumbent will be responsible for providing technical assistance and support to end-users, within the organisation. They will play a crucial role in maintaining the smooth operation of hardware, software, and network systems, resolving technical issues, and ensuring user satisfaction.This position requires strong troubleshooting skills, excellent customer service, and a solid understanding of IT infrastructure.
QUALIFICATIONS & EXPERIENCES:
- A bachelor’s degree in Technology, Computer Science, or related fields (or equivalent experience)
- Proven experience as an IT Support Specialist or similar role
- Knowledge of computer hardware, operating systems (e.g., Windows, macOS), and software applications
- Familiarity with networking concepts, protocols, and troubleshooting (e.g., TCP/IP, DNS, DHCP)
- Proficient in diagnosing and resolving hardware, software, and network issues
- Excellent problem-solving skills and the ability to analyze and troubleshoot technical problems
- Strong customer service orientation and communication of technical concepts to non-technical users
- Familiarity with ticketing systems and service management practices
- Ability to prioritize and manage multiple tasks in a fast-paced environment
KEY RESPONSIBILITIES:
- Provide technical support to end-users for hardware, software, and network-related issues
- Support requests via phone, email, or in-person and resolve problems
- Install, configure, and troubleshoot computer hardware, operating systems, and software applications
- Perform hardware and software upgrades, patches, and installations
- Maintain activities such as system backups, updates, and security checks
- Assist with troubleshooting and network-related configurations
- Escalate complex issues and ensure prompt resolutions
- Provide training and guidance to end-users on IT-related topics
To apply for this position, please submit your CV along with a cover letter to
Email: applications@nampharm.com.na
Ensure that your application clearly outlines your qualifications and experience relevant to the role. We look forward to reviewing your application.
Closing Date: 14 March 2025
Windhoek, Namibia
Tel: 061 284 9112
