Help Desk Analyst |Kuwait City, Kuwait

Help Desk Analyst position at AstraZeneca, Kuwait City, Kuwait

Job description

Help Desk Analysts provide technical support and assistance to internal employees or external customers. They troubleshoot hardware and software issues, offer solutions, and document support interactions to maintain a reliable IT environment.

Job skills

Help desk support Ticket resolution IT troubleshooting Customer service skills Technical knowledge Documentation and knowledge base maintenance Communication and interpersonal skills

Responsibilities

Respond to help desk tickets, assist users, and escalate issues as needed to ensure timely resolution. Document and track support requests and resolutions. Provide training and guidance to end-users.

Company Hiring

• AstraZeneca

Location

• Kuwait City

Country

• Kuwait

Work Type

• Contract

Application

Last day to apply : 2023-07-29

This position is no longer available