Customer Support Manager |Road Town, British Virgin Islands

Customer Support Manager position at Carvana, Road Town, British Virgin Islands

Job description

Customer Support Managers oversee a team of customer support representatives. They set performance goals, resolve complex customer issues, and develop strategies to improve customer satisfaction and the efficiency of support operations.

Job skills

Customer support Team leadership Customer satisfaction Issue resolution Performance metrics Training and development

Responsibilities

Oversee the customer support team, including hiring, training, and performance management. Set and monitor customer service KPIs and targets. Handle escalated customer issues and resolutions.

Company Hiring

• Carvana

Location

• Road Town

Country

• British Virgin Islands

Work Type

• Intern

Application

Last day to apply : 2023-05-26

This position is no longer available